FAQ

I live in Wellington, but am only seeing the ‘Nationwide’ shipping option, why? There are a couple of reasons.

  1. You have entered your address wrong, ALL details must be correct, including postcode.
  2. You are outside our delivery area. We do not deliver to areas such as Makara, Ohariu Valley, Upper Hutt. 

Why can’t I order a cake to my address? If you live outside Wellington, you can only order products tagged ‘Available Nationwide’. Products are only sent nationwide if they have a long shelf life and are not fragile. 

Can I have an order delivered the same day I order it? No.

I can only select Saturdays as my date of delivery, why? You have Zopf in your cart. We only make Zopf for Saturdays, as such, you can only place an order for Saturday whilst Zopf is in your cart.

What days do you deliver? We deliver Monday to Saturday. We are closed all public holidays and Sundays.

When can I expect my delivery? We endeavor to have all deliveries completed by 11am. If you need your order by a certain time, we can accommodate such requests, by prioritising your order. Please leave a note in your delivery instructions.

 

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Phone 04 3845473
Email Asktheladybird@arobake.co.nz

FAQ