FAQ

I live in Wellington, but am only seeing the ‘Nationwide’ shipping option, why? There are a couple of reasons.

  1. You have entered your address wrong, ALL details must be correct, including postcode.
  2. You are outside our delivery area. We do not deliver to areas such as Makara, Ohariu Valley, Upper Hutt. 

Why can’t I order a cake to my address? If you live outside Wellington, you can only order products tagged ‘Available Nationwide’. Products are only sent nationwide if they have a long shelf life and are not fragile. 

Can I have an order delivered the same day I order it? No.

I can only select Saturdays as my date of delivery, why? You have Zopf in your cart they are only made Saturdays.

I can only select Tuesday or Fridays as my date of delivery, why? You have Donuts in your cart. We only deliver them donuts on Tuesdays and Fridays.

I can only select Thursday as my date of delivery, why? You have Custard Squares in your cart, we only deliver these Thursdays.

What days do you deliver? We deliver Monday to Saturday. We are closed all public holidays and Sundays.

When can I expect my delivery? We endeavor to have all deliveries completed by 1:00pm throughout Level 3 & 4.

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Email Asktheladybird@arobake.co.nz

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